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Integra Dietetics
Privacy Policy
Last updated: 22/12/2025
At Integra Dietetics, we are committed to protecting your privacy regardless of where you are located. This policy outlines how we handle your data in compliance with the Australian Privacy Act 1988, the EU/UK General Data Protection Regulation (GDPR), and the California Consumer Privacy Act (CCPA).
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1. Information We Collect
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We collect and process data only as necessary to provide our services. Personal Data: Name, contact details, date of birth, and payment information. Sensitive (Health) Data: Medical history, dietary intake, pathology, and measurements. Under GDPR, we process this under the legal basis of Explicit Consent and for the provision of health or social care. Usage Data: IP addresses and cookies used for website analytics.
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2. Legal Basis for Processing (International Clients)
If you are located in the EU or UK, we process your data under the following legal bases: Consent: When you explicitly agree to share health information for a consultation. Contract: When we need your data to fulfill a service you have purchased. Legal Obligation: When we must keep records to comply with Australian health regulations.
3. Data Storage and International Transfers
Integra Dietetics is based in Australia. Transfer of Data: By using our services, you acknowledge that your personal information will be transferred to and stored in Australia. Security: We use industry-standard encryption and reputable practice management software (e.g., Cliniko/Halaxy) to ensure your data is protected during and after transfer.
4. Your Global Privacy Rights
Depending on your location, you have the following rights: Access & Portability: You can request a copy of your data in a machine-readable format. Correction: You can ask us to fix inaccurate information. Withdrawal of Consent: You may withdraw your consent for us to process your health data at any time. The Right to Erasure ("Right to be Forgotten"): You may request that we delete your data. Note for Health Records: Under Australian law, we are generally required to retain clinical records for 7 years. If you request deletion, we will delete all non-essential data, but must legally retain clinical notes until the statutory period expires.
5. How We Use and Share Data
No Sale of Data: We do not sell, rent, or trade your personal information to third parties. Healthcare Coordination: We only share health data with your other providers (like a GP) with your express permission. Third-Party Service Providers: We use trusted partners for payment processing and appointment booking who are also compliant with global privacy standards.
6. Cookies and Tracking
We use cookies to improve your experience. You can manage your preferences through your browser settings. For California residents, we do not "sell" your personal information as defined by the CCPA.
7. Data Retention
We retain your information for as long as necessary to provide our services and to comply with Australian clinical record-keeping laws (typically 7 years). Once no longer required, data is securely destroyed or de-identified.
8. Data Protection Officer & Complaints
We have appointed a internal Data Protection lead to oversee privacy. Lodging a Complaint: If you are unhappy with our response, you have the right to complain to your local authority: Australia: OAIC (www.oaic.gov.au) EU/UK: Your local Data Protection Authority (DPA) or the ICO (UK).
9. Contact Us. Integra Dietetics ABN: 34 835 210 175 Address: Hobart, Australia Email: info@integradietetics.com.au